By Fiona Czerniawska “You see, but you don't observe,” Sherlock Holmes said in A Scandal in Bohemia. Having spent part of the last few days looking at client feedback surveys done by two different firms, I'm tempted to add that we listen, but we don't ... Read More
By Fiona Czerniawska By Fiona Czerniawska
It's hard to find a topic that stimulates a more – or more forceful – debate in consulting circles at the moment than the question of business models.
We shouldn't be surprised. Our research last year suggested that clients were plumbing ... Read More
By Rachel Ainsworth Our research back in July on the impact of thought leadership clearly demonstrated that one personal recommendation is much more likely to drive engagement with thought leadership than one email from a faceless firm – and much more likely to be the ... Read More